TNG for
Loyalty Management
TNG Loyalty offers advanced loyalty program management for individual and chain hotels, restaurants, theme parks, and spas.
- Increase guest loyalty while growing your revenue.
- Advanced marketing features with segmentation.
- Integrates seamlessly with Oracle Hospitality Products.
- Supports various loyalty and marketing programs such as different types of memberships, discounts, coupons, happy hours, and more.
- Powerful business intelligence and reporting.
Loyalty with TNG
The loyalty feature manages all those functions relating to advanced customer relationship management. It is designed to improve existing customer retention and acquire new ones through marketing campaigns. This allows revenue collection and guest benefits to be accurately calculated for each customer.
Using automatic discounts, coupons, bonus points for rewards, etc., the software not only minimizes the churn rate, but also increases the return, helping you to create loyal guests. In addition, statistics and guest preferences are used to assist with targeted marketing campaigns.
Not only is this a perfect fit for hotel operations, TNG also provides everything you need to create better restaurant loyalty – making it the ideal solution for all your hospitality loyalty operations.
TNG is a fully integrated software suite that has features and capabilities to satisfy the needs of every kind of property, manage rewards, and assist with marketing programs.
Features
Fully Integrated
With Oracle Hospitality Products
Business intelligence
Customizable reporting features
Marketing Features
Improved customer loyalty & targeting
Reports
Unlimited amount
SMS & Email Support
Reach every guest and customer
Customizable
Rules set to fit all needs
Key Benefits
Made for hospitality:
It does not matter if you operate a resort, recreational hotel, spa, restaurant or any another type of wellness or hospitality business: TNG’s Loyalty feature will open up new opportunities for customer relationship management.
Loyalty programs:
TNG helps you to decrease your churn rate and maximize the revenue from existing customers using loyalty tools, these can range from simple coupon promotions, all the way up to complex point-based rewards programs for membership tiers.
Communication:
Without contacting them on the phone, stay in touch with all your guests, even if they have not visited your property recently. TNG supports SMS and email services that send out reminders and information on new promotions. Another beneficial feature is the web API, this makes it possible for the user to schedule/reschedule an appointment or check their bonus points directly online.
Reporting:
To understand how your business is doing, and also understand when the best time for a promotion, you can check the business report and compare the results with the previous figures. In addition, you can evaluate the success of a campaign, and even cluster a subscription report by membership type.
Extended integrations:
TNG integrates seamlessly with all Oracle Hospitality products, this includes an advanced HTNG interface to OPERA PMS, Opera Cloud, and Suite8, plus a 2-way interface with Simphony, RES 3700, and MICROS 9700.
More possibilities:
Together with the other two main features, TNG allows you to create in-depth guest profiles that can include details such as: recurring bookings, rentals, and access control history. Furthermore, profiles can be assigned into groups for classes and predetermined membership tiers. This allows you to restrict the entry into specific areas and segment the loyalty and reward programs.
Related Modules
Staff Meals
This management module handles the in-house meals of your employees, prevents fraud and reduces costs.
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